by Minuda
New Member

Refund on a PAYG balance

My father passed away recently and left a balance of over £300 on his PAYG mobile, is it possible to get a refund under these circumstances?

4 REPLIES 4
by Grand Master
Grand Master

Re: Refund on a PAYG balance

Please phone CS & ask to speak to the Complex Team. They are set up to deal with such situations.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Refund on a PAYG balance

Good morning @Minuda

 

Thank you so much for coming to the EE Community 🙂

 

I am very sorry to hear about your father and I send my condolences to you and your family on your loss.

 

@xray is right and please discuss this with our complex team via customer services and they will help you further.

 

Please let me know how you get on.

 

Thanks

 

Richard.

by Tomlin80
Explorer

Re: Refund on a PAYG balance

Many thanks to both of you.

 

Can anyone provide me with the tel no of the customer service?

 

Thx

by Grand Master
Grand Master

Re: Refund on a PAYG balance

They're in my sig:

To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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