Recently swapped number over, says it's complete but can't make any calls

[Sos1989]

Swapped number over from Three, it says it's complete but can't make any calls 

[BrendonH]

Have you turned your Three mobile off and restarted your new one?

[Sos1989]

Thanks, tried that. 

[Lee_H]

Hi and welcome to the Community @Sos1989

So I can try and assist, may I know the following:

• Is It porting in day today?
• What type of handset it is you have?
• Is it only calls and texts that are affected?

Many thanks,

Lee

[Sos1989]

Yes today, I had a text this morning to say it was complete. It's a 7+ and it's calls/texts any My EE app won't recognise the number to register. I can use my internet data 

[Lee_H]

Hi @Sos1989

Please can I get you to 

1. Go to Settings.
2. Tap Phone.
3. Tap My Number.
4. Use the delete button to remove the old number.
5. Use the keypad to enter the new number.
6. Tap Save.
7. Restart the iPhone.

Let me know how you get on with that first.

Many thanks,

Lee

[Sos1989]

Still no good. I'm getting 'you've dialed an incorrect number', no matter what number I try to call, including EE numbers 

[Lee_H]

Hi @Sos1989

As the suggestions have not worked, please pop to the live chat link and speak to our technical team.

This can be found on our Get in touch page, under the EE drop down menu.

The link will be active from now till 9pm (UK TIME).

Let me know how you get on.

Many thanks,

Lee