23-12-2019 02:13 PM
What unbelievably patronising responses to a genuine query!
I too have an Orange PAYG phone, which has been deactivated although it has been used occasionally in the last year - and certainly within the last 9 months. Every method I've used to contact EE has resulted in their automated services demanding the mobile number I'm calling about and then telling me I've made a mistake - before cutting me off.
Why does EE not have an option anywhere (that I can find) to talk to a human being? Why can't I email customer services?
How do I get the balance on my PAYG back from EE? - they are guilty of theft if they don't return it.
The EE system is either cleverly designed to keep out anyone who isn't a regular paying customer, or is programmed by inept teenagers with little experience of reality.
I also use Vodaphone (who took over my previous provider quite seamlessly with no glitches) and O2 (who are not great, but look brilliant alongside EE).
Solved! See the answer below or view the solution in context.
23-12-2019 02:40 PM
23-12-2019 02:40 PM
23-12-2019 03:23 PM
David - many thanks. I tried that number and was put through directly to an adviser.
I wasn't aware that the "unused within 6 months = deactivated" was a legal requirement for all mobile providers. The 3-months option to get the sim re-activated was Orange, and EE appears to offer 30 days max. Not much consolation as my contract was with Orange, but at least it's clear that I have no option other than a new PAYG sim and I won't be getting any money back.
The number itself isn't critical as I keep it for making emergency calls only (unlike the original poster who has his embedded in a security system) - although it isn't much use for emergencies if I don't get an email warning that it will be disconnected! System designers take note!
A pity that EE's so-called customer services prevented me from contacting them directly, but David's response did enable me to do it. Thanks again.
23-12-2019 03:49 PM
Thanks again - the advisor I spoke to suggested that I take the phone to an EE shop who can check that it's all OK and supply a PAYE sim for it - at no cost other than the initial top-up.
My comment about EE systems being designed by teenagers seems to have been confirmed by me receiving 10 emails this afternoon (so far) as a result of my query, including:
"Yay! You unlocked the Conversation starter badge";
"Yay! You unlocked the Community Spirit badge"
"Yay! You unlocked the Saved the day badge"
"Yay! You unlocked the Helping hand badge"
Yay indeed! It's been around 70 years since I was awarded any badges!
If only I'd had one that said "Yay! Your 'phone number is about to be debadged" ...
by Jneux 30-12-2017
by Gnomeface 23-12-2019