15-07-2017 07:54 AM
I have a problem unlocking my phone bought my mother in UK its ee network and the phone is now in the philippines and i dont have any EE simcard..can i use the ee account of my mother and phone number?
15-07-2017 01:40 PM
@Kingmarwin: Yes, if she bought this phone herself new direct from EE.
15-07-2017 03:05 PM
The icon say it the number told me the number should be start with 07 but our number in the philippines starts with 09
15-07-2017 03:51 PM
@Kingmarwin: You are trying to unlock an EE phone from the UK. You need to supply the original UK number that it came with, not some Philippino number that you happen to have.
20-07-2017 02:12 PM
They already responded the unlock request but they said that they cant complete the request due to the phone is not active..what else can i do?
20-07-2017 04:18 PM
Do i really need to call the customer service?ive done 2 request and they send me a email and it says that i need to wait up to 10 days to get the code and instructions to unlock.they also charged 2.75 £ for the service fee and it seems like we paid for nothing.
20-07-2017 04:29 PM - edited 20-07-2017 04:33 PM
20-07-2017 04:31 PM - edited 20-07-2017 04:34 PM
@Lee_H: "NOT charged"!
@Kingmarwin: You sure you are talking to EE? They don't add service charges to the unlocking fee. Maybe it's your local phone provider making these charges when you call?
What no. are you calling EE? Does it start (+44) 0845?
20-07-2017 04:37 PM
Sorry maybe i just miss read the message of my mother..ive done the request 2 times already i just done the 2nd one a while ago its a samsung s8..sorry for what i miss read.
20-07-2017 04:40 PM
Well, how are you trying to unlock it then?
20-07-2017 04:42 PM
Ive done the request twice and i just did the 2nd one a while ago..and email me that ill wait up to 10 days for the code and instructions
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