03-06-2017 09:43 AM - edited 03-06-2017 09:57 AM
getting various messages, saying can't find server to server not responding?
As long as you have got the server name, smtp.123-reg.co.uk, & port correct you can't fail to connect to the SMTP server, even if you get everything else wrong, which will just result in an auth failure after connecting. Even I, who doesn't belong, can connect to it on ports 25 & 587.
Make sure you have smtp.123-reg.co.uk spelt correctly, with no spaces around it as I did 1st time.
What were the exact error msgs you got with the various ports?
03-06-2017 09:54 AM
When I test the account settings, on port 25, it can find the server but an error message comes up and says 'unable to send test message. Please verify the email address'. On 465 it says 'the specified server was found, but there was no response from the server. Please verify that the port and ssl information is correct'
03-06-2017 09:59 AM
& what about port 587?
Don't use Outlook's auto test but test it yourself manually.
03-06-2017 02:10 PM
Talk to 123-Reg about their SMTP. It's not an EE issue.
04-06-2017 07:32 AM
I have been in touch with 123-Reg and it would appear that although my SMTP password was ok for Orange it wasn't good enough for 123-Reg. Therefore I have been advised to change my password and then I will be able to send emails?
04-06-2017 12:09 PM
You weren't using your Orange pwd with your 123-Reg SMTP, were you? Of course, that won't work. I repeatedly told you to authenticate it with the same as for the Incoming POP3 server, which is your 123-Reg credentials. I doubt you even need to change your pwd as you were't using the right one in the 1st place.
04-06-2017 01:24 PM
No I was not using my orange password with 123-reg, I was using the password I had always used with 123-reg but they had changed their password criteria and now the password needs to be more secure, something that wasn't a problem before EE/orange stopped the email service
04-06-2017 07:49 PM
Ah, that makes sense.
05-06-2017 08:20 AM
05-06-2017 09:14 AM - edited 05-06-2017 09:16 AM
How many times did I say that? At least 3!
Which port did you end up using?
You're welcome :)! Glad I could be of assistance.
05-06-2017 09:19 AM
05-06-2017 09:21 AM - edited 05-06-2017 09:26 AM
No, what was my 1st post? Give credit where's credit due! You wouldn't even have known where to start.
by Jneux 30-12-2017
by Gnomeface 23-12-2019