by IrvineMccreight Established Contributor
Established Contributor

Re: Fiber Plus away below standard


@IrvineMccreight wrote:

Fiber Plus update


Fiber plus away below standard ?

Irvinemccreight
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Fiber Plus away below standard

@IrvineMccreight: Welcome to EE's Home Broadband Forum.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master
Solution

Re: Fiber Plus away below standard

@IrvineMccreight: Welcome to EE's Home Broadband Forum.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by
EE Community Support Team

Re: Fiber Plus away below standard

Hi @IrvineMccreight

 

Thanks for coming to see us in community 🙂

 

Please answer the questions @XRaySpeX has posted to you and he may be able to help you further.

 

Richard

 

🙂

by IrvineMccreight Established Contributor
Established Contributor

Fiber Plus Brightbox 2 upload and download 35mbps 14mbps not exceptable

Fiber Plus Brightbox 2 upload and download 35mbps 14 mbps not exceptable can you help?

Irvinemccreight
by Star Contributor
Star Contributor

Re: Fibre Plus Brightbox 2 upload and download 35mbps and 14mbps not acceptable

Care to provide detail as to why it is unacceptable?  The guys that help on here are good but they are not mind readers. PS no-one on here speaks for EE - you need to ring EE customer services.

 

Edit: Irvine, I have just noted your previous posts - each time someone volunteers to help you then don't provide any information.  "Please" often goes down well too.    I think you had better sort out your own problems.

by Grand Master
Grand Master

Re: Fiber Plus Brightbox 2 upload and download 35mbps 14mbps not exceptable

@IrvineMccreight: We're still waiting for some info. from you so we may advise you. I'll remind you again:

 

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Fiber Plus Brightbox 2 upload and download 35mbps 14mbps not exceptable

Hi @IrvineMccreight

 

What is your expected download speed?

 

Also, please check out @XRaySpeX's brilliant home broadband support article.

 

We'll do our best to help.

 

Chris

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