08-11-2012 11:26 AM - edited 08-11-2012 11:27 AM
Anyone else have any problems setting up direct debit on MyEE?
Trying to do this here https://my.ee.co.uk/your-account/private/add-direct-debit/ , but it says "SORRY, WE DIDN'T RECOGNISE YOUR BANK ACCOUNT DETAILS. PLEASE TRY AGAIN". My bank details are definitely right.
08-11-2012 05:21 PM
Yes I'm also having that problem too, I'm going to give them a call on 150 in the morning to see if i can set it up via the payments department. I tried today but didn't have time to sit on hold for quite a longtime, where tomorrow I will.
13-11-2012 07:28 PM
I have given customer services a call 3 times to set up a direct debit and 3 times they have assured me that the direct debit is now set up. This is a joke!!! Here's hoping 3rd time lucky!
16-04-2013 09:09 AM
I see the same problem. Can't believe this has been going on since the end of 2012 and EE haven't fixed it yet.
16-04-2013 04:40 PM - edited 16-04-2013 04:40 PM
Yeh The direct debit system is terrible.
I can only set it up via 150 customer services. EE had almost seven months to fix this ...
And for some strange reasons, my D/D has been cancelled three times already despite the fact my bank said there was no issue at their end. Thankfully I do check my payment dates etc so no extra charges incurred.
To *Whoever* designed this website and online payment systems, I'm sorry, you did a very terrible job
27-04-2013 10:00 AM
Today the DD edit worked for me in My EE - woohoo! Worth another try for those who hadn't bothered with the hassle of calling customer services (like me!).
02-05-2013 05:31 PM
I have been attempting to set up a direct debit online at the EE site and am also having this problem.
I moved from T-Mobile to EE and I already had a direct debit set up. When I signed my new contract I was told I would have to renew my direect debit instruction, which I duely did in-store. I have been away travelling for a few months only to find that the direct debit had not been set up and therefore my bills had not been paid!
Nevermind all this wonderful high speed 4G if I can't use it because I get cut off because EE didn't set up my direct debit as they should have!
25-04-2014 03:18 PM
Having same issues, just had to pay by card. If i can not set up DD online will i be charged 3.50 extra next month?? really dont want to call EE......
07-07-2014 10:50 PM
I joined EE for better signal coverage and for the benefits of 4G, but the cost seems to be crap customer service and a poor website.
I'm just 5 days into my EE experience and I, too, have been unable to set-up a direct debit online. And that's on top of a couple of other problems that I experienced before I'd even switched to EE. The first mention of the direct debit problem in this thread goes back over 18 months. That's awful, and doesn't say much for the EE technical staff responsible for creating and maintaining this website.
by Apexdilemmaa 02:48 11.02.17
by brydie_thompson 00:15 13.01.17