by Linwar1 Investigator
Investigator

Power Bar Voucher

On returning to my nearest EE store 2x Power Bars I was given 2x £20 vouchers to spend online. When I have tried to purchase some goods EE website has stated that they are not valid. I have again a number of times but to no avail. Please advise if this is a scam?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Power Bar Voucher

Thanks for coming back to the community @Linwar1.

 

I will see what I can do to help you.

 

Please can you send me a private message on here. Include both numbers and voucher ID codes.

 

That would be great 🙂

 

Thanks very much.

16 REPLIES 16
by Grand Master
Grand Master

Re: Power Bar Voucher

@Linwar1: Not a scam but I think you've run out of time.

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by Linwar1 Investigator
Investigator

Re: Power Bar Voucher

The vouchers clearly state a deadline of 28th Feb 2016 so I have not ran out of time. The reference code to input is the one in the white box Yes or No
by Linwar1 Investigator
Investigator

Re: Power Bar Voucher

I have gone into the EE store again and been given 2 x Vouchers and I have tried these and once I have added mobile number it says that voucher not valid. Called EE told to go back to store which I have done and still nothing!!!!!

Is there anyone in EE can sort this?
by
EE Community Support Team
Solution

Re: Power Bar Voucher

Thanks for coming back to the community @Linwar1.

 

I will see what I can do to help you.

 

Please can you send me a private message on here. Include both numbers and voucher ID codes.

 

That would be great 🙂

 

Thanks very much.

by Linwar1 Investigator
Investigator

Re: Power Bar Voucher

The voucher not working is xxxx.

Could you please advise when has been sorted

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

by
EE Employee

Re: Power Bar Voucher

Hi @Linwar1

 

Please send @Leanne_TPrivate Message with the details requested in her post.

 

Thanks. Smiley Happy

by redz_12 Investigator
Investigator

Re: Power Bar Voucher

Hello, I returned my power bar quite some time ago at the lakeside store and was not given a £20 voucher. I heard from my friend that it will run out on the 28th February
by
EE Community Support Team

Re: Power Bar Voucher

Good morning @redz_12.

 

Thanks for coming here.

 

Was the power bar from the E1-06 recall?

 

If so they lasted for 30 days only and would have expired now.

 

Speak to you soon.
 

by redz_12 Investigator
Investigator

Re: Power Bar Voucher

No it wasnt for the E1-06 version it was a different one, I was told I should type my phone number in the vouchers section and I will be able to purchase items from EE Accesories by 28th February but it doesnt work, it was then I found out from my friend that he received a voucher rather than being told to use his mobile number, I was left bemused.
by
EE Community Support Team

Re: Power Bar Voucher

Hello there @redz_12.

 

I see thanks for the details.

 

Yes you do need a voucher ID also from the store this would be used with the mobile number.

 

You can pop into the store and still ask for this.

 

I am sorry they are the only place that has these.

 

Thanks for the quick reply.

by redz_12 Investigator
Investigator

Re: Power Bar Voucher

Sorry but I work everyday I have no time to pop into the store especially because of the fact its not anywhere. EE stores are in certain places. So can I not call EE and speak to them about this? Or can someone not see on here that I have not used a voucher on my mobile number so therefore I am entitled to one?
by
EE Community Support Team

Re: Power Bar Voucher

Thanks for coming back to me @redz_12.

 

I will see what I can do.

 

I have sent you a private message to get some further details.

 

Thanks.

by redz_12 Investigator
Investigator

Re: Power Bar Voucher

I have sent you the details you have requested for

by
EE Community Support Team

Re: Power Bar Voucher

Got them thanks @redz_12

 

I have forwarded these to the team, they will let me know as soon as possible.

 

Thanks.

by redz_12 Investigator
Investigator

Re: Power Bar Voucher

Okay thats fine, private message me back with the solution/outcome, Thanks.

by sridhar Investigator
Investigator

Re: Power Bar Voucher

I am having the same issue today. I enter my voucher, it says 'Voucher added to Basket'. Immediately the message disappears and I am asked to pay full amount.

 

I am trying all day and still same issue.

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