by johnpatrick47

Poor Wi-Fi signal

I had fibre broadband connected at the beginning of April and everything is okay apart from the Wi-Fi signal strength in a couple of my ground floor rooms. I was previously with Sky and did not have this problem.

Any ideas on how to solve this.



by Grand Master
Grand Master

Re: Poor Wi-Fi signal

@johnpatrick47  You could be getting interference on the router if it's close to a TV or other electronic items your home have you tried moving the router?   You could always purchase a wifi repeater to get better signals where there is a poor wifi reception. 

by Grand Master
Grand Master

Re: Poor Wi-Fi signal

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

2. Try both a wired & a wireless speedtest here and copy to here just the "Link to this result:" link.

3. What exchange are you connected to? If you don't know use: and post the URL of your exchange page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Poor Wi-Fi signal

Hi @johnpatrick47,


Thanks for joining the EE Community. Smiley Happy


Have you tried changing the wireless channel on your Bright Box?



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