24-07-2017 10:05 PM
My son is in Uganda and his phone is not working at all. It cuts off after he dials. The only number that works is 150 and the office is closed. Any suggestions?
24-07-2017 11:17 PM
CS is back tomorrow from 8 am UK time. If his phone works but struggles to connect try changing the network type to 2G or 3G under network settings. EE arn't responsible for foreign networks.
25-07-2017 12:11 AM
Thanks, unfortunately that's not the problem. His phone doesn't work at all and will not dial any number except 150. However I will suggest he tries changing network. I hope he'll ring customer services tomorrow, but he's 2 hrs ahead of UK so will already be travelling south of Kampala by 8.00.
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