by gemmaher

Phone will not work abroad

I am currently in tenerife and thought I had set up my phone to work abroad but it wont let me do anything. I have 'no service' and it wont let me use the internet. I have paid my contract and need to contact home. Help!

by Brilliant Contributor
Brilliant Contributor

Re: Phone will not work abroad

You need roaming enabled on your account.


@Chris_B can this still be done within MyEE account or does it need to be done by EE themselves.

BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by gemmaher

Re: Phone will not work abroad

I have no idea how to do this and cant find any settings on my ee account to change it

Gemma Maher
EE Community Support Team

Re: Phone will not work abroad

Good afternoon @gemmaher


Welcome to community 🙂


This looks like Roaming hasn't been activated before you went away.


To help this stop from happening again in future, please see our EE Roaming - Getting ready to use your phone abroad post.


Please get in touch with our service chat team by selecting the EE drop down box and a member of the live chat team should be able to fix this.


Please let us know.









Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.