21-03-2017 01:51 PM
I am currently in tenerife and thought I had set up my phone to work abroad but it wont let me do anything. I have 'no service' and it wont let me use the internet. I have paid my contract and need to contact home. Help!
21-03-2017 01:52 PM
You need roaming enabled on your account.
@Chris_B can this still be done within MyEE account or does it need to be done by EE themselves.
21-03-2017 04:14 PM
Good afternoon @gemmaher
Welcome to community 🙂
This looks like Roaming hasn't been activated before you went away.
To help this stop from happening again in future, please see our EE Roaming - Getting ready to use your phone abroad post.
Please get in touch with our service chat team by selecting the EE drop down box and a member of the live chat team should be able to fix this.
Please let us know.