by gemmaher
Explorer

Phone will not work abroad

I am currently in tenerife and thought I had set up my phone to work abroad but it wont let me do anything. I have 'no service' and it wont let me use the internet. I have paid my contract and need to contact home. Help!

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Phone will not work abroad

You need roaming enabled on your account.

 

@Chris_B can this still be done within MyEE account or does it need to be done by EE themselves.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by gemmaher
Explorer

Re: Phone will not work abroad

I have no idea how to do this and cant find any settings on my ee account to change it

Gemma Maher
Highlighted
by
EE Community Support Team

Re: Phone will not work abroad

Good afternoon @gemmaher

 

Welcome to community 🙂

 

This looks like Roaming hasn't been activated before you went away.

 

To help this stop from happening again in future, please see our EE Roaming - Getting ready to use your phone abroad post.

 

Please get in touch with our service chat team by selecting the EE drop down box and a member of the live chat team should be able to fix this.

 

Please let us know.

 

Thanks

 

Richard

 

🙂

 

 

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