29-12-2017 03:58 AM
I couldn’t pay my bill for 2 months but my phone was still working during those months until it was fully cut off (understandable) but since then another further months payment has been added although I haven’t been able to use my phone so instead of £130 to pay I’m having to pay £180, an extra £50 for something I was not able to use. Not a happy bunny at the moment
29-12-2017 07:56 AM
@Chloejones97 You’ve been billed also for none payment. If you can not afford to pay a monthly bill it’s best to call customer services and have a chat with them as they are there to help. Don’t just do not pay as it’s your credit score your potential messing up.
29-12-2017 10:47 AM - edited 29-12-2017 10:48 AM
Thanks for posting in community 🙂
I'm sorry to hear that you are or have been struggling to make payment on the account.
Here is some information from our Unable to pay bill help and support pages.
We can help
As a responsible provider, we understand your circumstances can change, whether it’s because of ill health, an employment change or a number of other reasons. If you find yourself struggling to pay your bill, we’ll support you and discuss other ways for you to pay should you encounter any financial difficulty.
We’ll ask you some questions about your situation and try to find a way to manage your bill that’s affordable, which could help you retain the availability of your service and give you one less thing to worry about.
If you don’t let us know
If you can’t pay your bill and you haven’t talked to us about it, we’ll try and contact you by phone and mail. But unfortunately, we’ll also have to suspend your service and you won’t be able to use our network until you clear any outstanding balance. If this happens, we may also:
Please remember that we are here to help and the best thing you can do is call us as soon as you can so we can work together to stop any further action being taken. Get in touch with us here.
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