by JK11 Investigator
Investigator

Phone calls fading

When using my new iPhone 8 to make normal calls the person on the other end complains they can't here me properly and then the signal returns.

The issue is not consistent with one particular place, so if I stand still the signal will come and go.

If I use 4G I can make calls using Whatsapp and there isn't an issue.  It works fine on wireless too.

I have had the phone and sim replaced, problem remains the same.

Any ideas?

11 REPLIES 11
by
EE Employee

Re: Phone calls fading

Hi @JK11 and welcome to the community.

 

Just so we can rule a few things out, please may I know if you have tried calling after turning off 4G calling?

 

Many thanks,

 

Lee

by JK11 Investigator
Investigator

Re: Phone calls fading

Hi Lee

 

I have tried with 4G off and there didn't appear to be any fading, I will continue to monitor it.

Can I ask, what difference will this make?

I have another device that uses 4G and that doesn't have the same issues in the same places.

 

John

by
EE Employee

Re: Phone calls fading

Hi @JK11

 

Turning 4G off, removes the calls going via 4G, What type of phone is the other one and where was it purchased from?

 

Many thanks,

 

Lee

by JK11 Investigator
Investigator

Re: Phone calls fading

The issue happens regardless of the phone on the other end, they vary from iPhone 7 to pay and go from Tesco.

The issue phone is an iPhone 8 direct from Apple, they've replaced the phone and before going back I want to rule out all other causes.

John

by
EE Community Support Team

Re: Phone calls fading

Hello there @JK11

 

Morning thanks for coming back to us.

 

Does the same thing happen if you use earphones?

 

Have you tried resetting the network settings to see if this helps?

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will remove all WiFi passwords you have stored.

 

Thanks. Leanne 🙂

 

 

 

 

by JK11 Investigator
Investigator

Re: Phone calls fading

Hi Leanne

 

I haven't tried it with the headphones, what difference do you expect that to make?

 

The phone today has been almost unusable, people complaining that I couldn't be heard.

 

I've reset the network settings, I'll see how that goes, but nothing appears to be making any difference.

 

John

by
EE Employee

Re: Phone calls fading

Hi @JK11

 

Which phone is it that you have and which network is it on in regards to the quoted text.

 

I have another device that uses 4G and that doesn't have the same issues in the same places.

 

John

Many thanks,

 

Lee

by JK11 Investigator
Investigator

Re: Phone calls fading

Hi Lee

 

iPhone 6 on EE.

 

John

by
EE Community Support Team

Re: Phone calls fading

Thanks @JK11

 

Using headphones would rule out the handset microphone being the problem, as you would be using the microphone on the headphones.

 

Please give that a try and let us know the results.

 

Look forward to hearing from you.

 

Chris

by JK11 Investigator
Investigator

Re: Phone calls fading

The using of the headphones has proved a good idea as the calls seem a gret deal better with them.  I have removed and refitted the headphones during a call and apparently you can tell the difference, it's better with them in.

The issue I have is this is the second phone I've had this issue with.

Is this a known issue with the iPhone8?

 

by
EE Community Support Team

Re: Phone calls fading

Hello there @JK11

 

Thanks for trying this for us 🙂

 

In this case we would need to look into this further.

 

Please give our technical support team a call on 150 who can help you with this.

 

Thanks, Leanne.

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