by wirral59 Investigator
Investigator

Phone Number problem

My phone number in about phone is 00000000000 how do I change it to my number In contacts it changes to 00000000000 if I reboot my phone

7 REPLIES 7
by Grand Master
Grand Master

Re: Phone Number problem

@wirral59  Call customer services ( tomorrow now there closed) and ask them to reset your line.  

by wirral59 Investigator
Investigator

Re: Phone Number problem

Thanks I did that today but its still not changing 


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Phone Number problem

Morning @wirral59

 

Thanks for coming to the community.

 

Is this still the same this morning?

 

If so, are you with us on a pay as you go or pay monthly account?

 

Speak soon, Leanne 🙂

 

 

by wirral59 Investigator
Investigator

Re: Phone Number problem

Hi I'm on a contract 

by
EE Community Support Team

Re: Phone Number problem

Great thanks @wirral59

 

I have sent you a private message on here to get some further details.

 

Speak soon.

 

Leanne.

by Brt5586 Established Contributor
Established Contributor

Re: Phone Number problem

I had this exact problem and fixed it with live chat. Tell the EE support technician your SIM card serial number on the back just a bunch of numbers (from your sim) then say it's showing on all devices as 000000000000 and tell them to send a network reset and to modify number. They should understand what you mean and after a few hours/30 mins it should show after restart!

by wirral59 Investigator
Investigator

Re: Phone Number problem

Thank you I will try that I have had a network refresh off them but it never worked I spoke to EE this morning and they said they can't do anything there end I was advised to put my sim in a different phone and then to put it back in mine and it should reset it


Sent from my Samsung Galaxy smartphone.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.