06-11-2017 06:48 AM
I am having Pay as you Go number from EE and i am travelling out of UK. I am unable to recieve incoming SMS (free) on the number.
i am unable to find any chat or support link to access your support teams outside of UK.
I am expecting an important SMS and Appreciate your help urgently.
06-11-2017 07:24 AM
@ahdeshpande With PAYG there is no restrictions when using the device abroad. Roaming is enable for the get go.
There is also no live chat for PAYG customers
Try restarting the device and perhaps try changing the network connection from 4G to 3G
06-11-2017 08:03 AM
Just to add and I'm sure @Chris_B will clarify, if you are using imessage and have no data then you will not receive any messages. (if you have an iphone as you haven't said)
Make sure roaming on your device is active under network settings and then restart your phone.
Unfortunately EE are not responsible for roaming networks, so it could also be an issue with the local network.
06-11-2017 08:13 AM
@Northerner That’s correct and if your not in the EU you’ll need a data add on as your data allowance only covers the UK/EU.
07-11-2017 06:59 PM
Thanks. I am not using data, but just need to revcieve SImple SMS.
I do get sms from 150 and Voicemail, but not getting actual message sent from other mobile.
08-11-2017 09:22 AM
What type of phone are you using?
Were you able to receive texts in the UK?
Is it just one person you can't receive texts from?
08-11-2017 04:03 PM
08-11-2017 04:09 PM
Hi @ahdeshpande and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data.
Did this work?
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