by Jadeyjem22
Explorer

Paid for a top up but it hasn't gone through to the phone yet, why?

So I went on to EE top up this morning, to top up my sisters phone put £10 on it payment went through but she still can't use her phone.. Why? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

Texts to 150 are free.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

by Jadeyjem22
Explorer

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

Thank you I'll see if that works 

by Grand Master
Grand Master

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

What does texting BA to 150 say?

 

Try texting NOW to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Jadeyjem22
Explorer

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

She has no credit at all so she can't text 

by Grand Master
Grand Master
Solution

Re: Paid for a top up but it hasn't gone through to the phone yet, why?

Texts to 150 are free.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

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