Highlighted
by
Explorer

Online EE account

I can't use the most of the features online, when I am logged in, it says:

Sorry, you don't have access to this page. Ask your account holder.

 

I assume I have to link my emal address up?

I have a tmobile account however it won't let me use the same email

 

Can you help please? Thanks 🙂

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Online EE account

@cazzy25: Call EE to delete your old a/c. Then you can create your new a/c afresh.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
Explorer

Re: Online EE account

I was hoping I could do it without calling up, thanks anyway.

Highlighted
by
EE Community Support Team

Re: Online EE account

Hello there @cazzy25.

 

This will need our customer service team to get this sorted 🙂

 

Let us know how you get on!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.