For up-to-date information and comments, search the EE Community or start a new topic. |
20-04-2018 07:00 PM
How many mobile phone numbers we allowed per EE account?
I do have 3 contracts and for some reason I can’t add my EE pay as you go number data SIM to my account?
Solved! See the answer below or view the solution in context.
20-04-2018 08:55 PM
Hi,
According to EE guide you can add 99 numbers.
The problem with EE system is that it doesn't recognise new activated numbers.It can take up to 48 before it does. I would try Sunday/Monday before incurring the cost of calling EE.
Thanks
20-04-2018 07:29 PM - edited 20-04-2018 07:31 PM
@alexd2017 is the data sim already setup on an account? If it is you can not move it to a different account. You might be able to do this if you call call customer services.
20-04-2018 07:49 PM
Hi @alexd2017 and welcome back to the community.
What error message are you facing when you try and add the number?
Many thanks,
Lee
20-04-2018 07:49 PM
Thank you for reply.
the pay as you go data sim is not registered to any account, today I tried to add to my account and I had the message that the system is recognised that sim is data sim only.
20-04-2018 07:56 PM
Hi @alexd2017
This is very strange, have you spoken to our customer services team to look into this for yourself?
Many thanks,
Lee
20-04-2018 08:05 PM
Thank you for your reply.
Not yet, will do tomorrow as I think it’s too late today.
20-04-2018 08:55 PM
Hi,
According to EE guide you can add 99 numbers.
The problem with EE system is that it doesn't recognise new activated numbers.It can take up to 48 before it does. I would try Sunday/Monday before incurring the cost of calling EE.
Thanks
One of these options may help you find the answers you need.
Subject |
---|