by alexd2017 Established Contributor
Established Contributor

Number of mobile phone numbers per EE account?

How many mobile phone numbers we allowed per EE account?

 

I do have 3 contracts and for some reason I can’t add my EE pay as you go number data SIM to my account?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Number of mobile phone numbers per EE account?

@alexd2017

 

Hi, 

 

According to EE guide you can add 99 numbers. 

 

The problem with EE system is that it doesn't recognise new activated numbers.It can take up to 48 before it does. I would try Sunday/Monday before incurring the cost of calling EE.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: Number of mobile phone numbers per EE account?

@alexd2017 is the data sim already setup on an account?  If it is you can not move it to a different account.   You might be able to do this if you call call customer services. 

by
EE Employee

Re: Number of mobile phone numbers per EE account?

Hi @alexd2017 and welcome back to the community.

 

What error message are you facing when you try and add the number?

 

Many thanks,

 

Lee

by alexd2017 Established Contributor
Established Contributor

Re: Number of mobile phone numbers per EE account?

Thank you for reply.

 

the pay as you go data sim is not registered to any account, today I tried to add to my account and I had the message that the system is recognised that sim is data sim only.

by
EE Employee

Re: Number of mobile phone numbers per EE account?

Hi @alexd2017

 

This is very strange, have you spoken to our customer services team to look into this for yourself?

 

Many thanks,

 

Lee

 

by alexd2017 Established Contributor
Established Contributor

Re: Number of mobile phone numbers per EE account?

Thank you for your reply.

 

Not yet, will do tomorrow as I think it’s too late today. 

by Grand Master
Grand Master
Solution

Re: Number of mobile phone numbers per EE account?

@alexd2017

 

Hi, 

 

According to EE guide you can add 99 numbers. 

 

The problem with EE system is that it doesn't recognise new activated numbers.It can take up to 48 before it does. I would try Sunday/Monday before incurring the cost of calling EE.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

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