10-02-2017 03:29 PM
I am unable to receive texts from my daughter who lives in Canada she can receive texts from me. Is there something I can do to unblock her texts, so I get them? Neither her or myself have changed contracts or phones recently. I was getting them up unitl January 2017 then they just stopped getting through.
10-02-2017 05:17 PM
18-02-2017 08:22 AM
My daughter can text other people in the family. I have a Nokia lumina handset. I had a Moto g previously but I didn't get texts from her on that either. I was getting texts from her up till the beginning of January this year and then they stopped getting through.
18-02-2017 11:45 AM
Could you ask your daughter to delete your contact details and save them again, making sure the correct international dialing code is included?
Please let us know if this resolves the issue.
27-02-2017 04:27 PM
She has tried that and it did not make any difference. I also tried deleting her details from my phone and reentering them and that did not make any difference either. I also asked her to text somebody else not related who has an EE number and they did not get the text either.
27-02-2017 05:18 PM
28-02-2017 07:08 PM
Thank you for getting back to us 🙂
I would now advise to please get in touch with our Technical chat team about this.
If you are a pay monthly EE customer, when you select the EE option, there is a link to talk online to the technical guys.
Let me know how you get on.
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