10-02-2017 03:29 PM
I am unable to receive texts from my daughter who lives in Canada she can receive texts from me. Is there something I can do to unblock her texts, so I get them? Neither her or myself have changed contracts or phones recently. I was getting them up unitl January 2017 then they just stopped getting through.
10-02-2017 05:17 PM
18-02-2017 08:22 AM
My daughter can text other people in the family. I have a Nokia lumina handset. I had a Moto g previously but I didn't get texts from her on that either. I was getting texts from her up till the beginning of January this year and then they stopped getting through.
27-02-2017 04:27 PM
She has tried that and it did not make any difference. I also tried deleting her details from my phone and reentering them and that did not make any difference either. I also asked her to text somebody else not related who has an EE number and they did not get the text either.
27-02-2017 05:18 PM
28-02-2017 07:08 PM
Thank you for getting back to us 🙂
I would now advise to please get in touch with our Technical chat team about this.
If you are a pay monthly EE customer, when you select the EE option, there is a link to talk online to the technical guys.
Let me know how you get on.
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