by MarkLivesey Investigator
Investigator

Not connecting to server

I have just arrived in Spain Mallorca from UK and my phone is not conecting/finding the carrier?  Its also not findng any 3/4G providers.  I have reset connection settings,  removed sim card, been on youtube for more guidence but its still not working?  Can anybody help please?

 

<MArk 

9 REPLIES 9
by
EE Employee

Re: Not connecting to server

Hi and welcome to the community @MarkLivesey 

 

Please perform a manual network search and choose a network other than Orange ES, this should resolve your issue.

 

We have a temporary issue connecting to Orange ES, but this is being investigated.

 

Let us know how you get on.

 

Many thanks,

 

Lee

by MarkLivesey Investigator
Investigator

Re: Not connecting to server

Lee,

 

I have tried all that and its changed nothing?  Is this an issue with you at the moment or do I need to get a new SIM card?  I suspect its an issue with you having read twitter?  If this is the case that would be good to know?  

 

MArk 

by MarkLivesey Investigator
Investigator

Re: Not connecting to server

Lee,

 

Tried that and its still not picking aything up? 

 

MArk 

by
EE Employee

Re: Not connecting to server

Hi @MarkLivesey

 

Have you used your phone abroad previously?

 

Many thanks,

 

Lee

by MarkLivesey Investigator
Investigator

Re: Not connecting to server

Lee,

 

If I use another carrier will I be charged for it?  It seems Vodaphone ES is working, but I don't wish to be charged. 

 

MArk 

by MarkLivesey Investigator
Investigator

Re: Not connecting to server

Yes I travel a lot 

by
EE Employee

Re: Not connecting to server

Hi @MarkLivesey

 

You are not charged any extra for using any of the partner networks abroad, you find the one that gives you the best connection and use it.

 

Glad you are sorted 🙂

 

Cheers

 

Lee

by MarkLivesey Investigator
Investigator

Re: Not connecting to server

Lee,

 

I am using Vodaphone ES is this one of your partners?  Your replay wasn't very clear.

 

MArk 

by
EE Employee

Re: Not connecting to server

Hi @MarkLivesey

 

You are not charged any extra for connecting to a network whilst roaming.

 

If the network was not available to EE customers it would not connect.

 

Many thanks,

 

Lee 

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