by Dani_ark
Visitor

Not able to make calls or text from abroad

Hi, I'm in Italy at the moment and before travelling I called the EE support line to activate my roaming which they said was active and due to my plan I had all calls within the EU (and UK of course) free of charge. Now I am trying to call and send texts to the UK and an Italian voice says that I have "barred calls active" (luckily I speak italian) and I need to deactivate it. Can I please have someone from EE replying to this message telling me how to solve my issue? I've read the other conversation threads but they're are no use as I cannot send texts nor call the +447953966250 number as..well..my phone is barred! Help, please? Thanks!

2 REPLIES 2
by
EE Community Support Team

Re: Not able to make calls or text from abroad

Hi @Dani_ark,

 

Welcome to the EE Community.

 

Please get in touch with customer services and they'll make sure the bar is removed for you.

 

Thanks

 

James

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Not able to make calls or text from abroad

@Dani_ark, If you have Skype or Viber for example, then you can call them using one of these apps, but you will need credit on them to make a call.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.