Highlighted
by FinestRyan1 Investigator
Investigator

No progress on order

Hello, recently put an order in for a galaxy S8 with gear VR bundle on sunday at around 12pm. A confirmation email was recieved however there was no second email with a link to the tracking page. After finding it myself I saw that the order was on "order awaiting confirmation" checked a today and it is still on awaiting confirmation. No texts have been recieved either. Given that it has been 3 working days since the order was placed I'm beginning to get worried about the progress of my order, maybe I am inpatient. I understand there is a number to use to query these things however I am unable to phone at this time. Are any staff able to help via private message? Many thanks. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: No progress on order

Hi @FinestRyan1,

 

Welcome to the community.

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks for choosing EE. Smiley Happy

 

James

View solution in original post

5 REPLIES 5
by
EE Community Support Team
Solution

Re: No progress on order

Hi @FinestRyan1,

 

Welcome to the community.

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks for choosing EE. Smiley Happy

 

James

View solution in original post

by FinestRyan1 Investigator
Investigator

Re: No progress on order

Appreciate the response but I am unable to phone at the moment. I've seen people on here with the same query be private messaged by staff to resolve the issue that way though. If it could be done that way that would be brill. 

by
EE Community Support Team

Re: No progress on order

Hi @FinestRyan1,

 

I'm afraid I can't access your account via the community.

 

You can chat with customer service online via the get in touch page.

 

Hope this helps.

 

James

by FinestRyan1 Investigator
Investigator

Re: No progress on order

The link has been saying the service chat is busy for since yesterday. Don't know if it is a glitch or not but I assume it's just because it is a busy time of year. Many thanks for your help anyways. 

by
EE Community Support Team

Re: No progress on order

Hi @FinestRyan1,

 

I'm not aware of any issues with chat at the moment.

 

It might be worth trying another web browser just in case.

 

Thanks

 

James

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