by bovrilx10
Visitor

No network Spain

I have just arrived in Lanzarote and I cannot log on to a network on my IPhone or iPad. My wife who is with EE doesn’t have a problem. Please help

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: No network Spain

Hello @bovrilx10 was roaming enabled on the account at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

Information on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

Highlighted
by
EE Community Support Team

Re: No network Spain

Hi @bovrilx10

 

Welcome to the community.

 

Did you get a chance to try the steps on the pages that @tm90 referred to?

 

Please try a manual network search and try a different available Spanish network:

 

Tap settings > Carrier > Toggle Automatic OFF

 

Let us know how you get on.


Chris

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