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11-02-2018 07:28 AM
I have just arrived in Lanzarote and I cannot log on to a network on my IPhone or iPad. My wife who is with EE doesn’t have a problem. Please help
11-02-2018 08:54 AM
Hello @bovrilx10 was roaming enabled on the account at least 24-48hrs before traveling:
https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570
Information on what to do when having problems using your phone abroad:
11-02-2018 11:19 AM
Hi @bovrilx10
Welcome to the community.
Did you get a chance to try the steps on the pages that @tm90 referred to?
Please try a manual network search and try a different available Spanish network:
Tap settings > Carrier > Toggle Automatic OFF
Let us know how you get on.
Chris
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