Re: No internet connection 2nd week now. switched to fibre optic....cut
15-05-201710:09 PM - edited 15-05-201710:11 PM
Welcome to EE's Home Broadband Forum.
Usually BB can go live any time up to midnight on the stated date.
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
I hope you didn't upgrade to fibre just cuz the WiFi was slow. I trust you have been promised a good uplift in BB speed.
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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC