10-03-2018 04:16 PM
After a power cut in the early hours this morning my home broadband light on the Bright Box is red and isnt receiving internet, Although the wireless light is green, but still no internet connection.
I've checked all the connections and they are fine, my phone line has a dial tone and can make calls. Anyone got any ideas?
10-03-2018 04:39 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone announce your correct no. when you dial 1470 17070?
10-03-2018 08:00 PM
Thanks for the reply
I've been with EE for about a year now
It's a fibre connection and it's a Brightbox 2
Yes it announces my number correctly
10-03-2018 10:57 PM - edited 10-03-2018 10:59 PM
You have no BB at all. The power cut may have taken out the router if it was preceded by a surge, Do you know the cause? 1st thing is to get another router.
You could try a factory reset as a last resort.
11-03-2018 01:57 AM
Tried 2 other routers, although they are old ones so doubt they would work
Also tried factory reset and still nothing coming through, think i will have to give them a call tomorrow.
For now i'll just carry on using my mobile as a wifi hotspot as and when i need to go online 😞
11-03-2018 04:04 AM
The other routers, were they also Brightboxes? If not, they may have looked as if they were not working when they actually were. All you need to show is a BB signal without connecting to the Internet. They might not be set up to work on EE.
11-03-2018 08:46 AM
11-03-2018 01:37 PM
All is fine again now. There must of been a fault on the line as its now fixed and works ok
Thanks for the help 🙂
11-03-2018 01:41 PM
Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.
by channybear101 26-08-2017
by Jneux 30-12-2017
by Gnomeface 23-12-2019