Lost my phone but realised I was due an upgrade. Got new phone, explained needed new sim card and that i needed the old one blocking.
Was told that new sim would be activated within 24 hours and old one blocked. Also told that usually happens very quickly. Bit worried now as now several hours (but within 24 hours) after me getting the new phone, sim hasn't activated yet and phone's displaying a message saying 'sim not provisioned'.
Is my old sim not blocked then? Is there anything else I need to do to get the sim in my new phone working?