New Customer - Broadband/Phone Help

Hello new customer looking for a bit of help! 


Switched to EE 8/4/2017 all went according to plan, new router arrived no issues. EE stated phone/broadband will be activated by 23.59pm 26/04/2017.


26/04/2017 home phone up and running but no broadband. 


27/04/2017 still no broadband


28/04/2017 still no broadband, contacted EE phone line fine but broadband status is "provisioning in progress" (whatever that means) was advised broadband could go active any time. 


29/04/2017 no broadband

30/04/2017 no broadband


01/05/2017 still no broadband and now no home phone. No dialing tone and when I ring the land line from mobile I get the engaged tone? 


Absolutely no emails/texts from ee, only information I have is on my account under the notification tab which still states broadband will be activated on 26/04/2017.


Anyone had similar issues, is this normal? Any help would be appreciated! 


I have tried logging in to our EE router but can't get a connection 



by Grand Master
Grand Master

Re: New Customer - Broadband/Phone Help

Welcome to EE's Home Broadband Forum.


Far from normal!


What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

You will need to keep chasing EE to complete their job,

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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