by Lauren1231
Explorer

Need to make a complaint

MY signal was off over Christmas and they exspect me to top up again 

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Need to make a complaint

@Lauren1231  Give customer services a call and explain what’s happened and if your nice enough they’ll probably give you extra credit.   But it is worth remembering that no network  guarantees a signal 24/7 and also was this just in one location?  

 

And did you try a network reset on the device?  

by Lauren1231
Explorer

Re: Need to make a complaint

Thank you I will do that

Sent from my iPhone
by
EE Community Support Team

Re: Need to make a complaint

Hi @Lauren1231

 

Welcome to the community.

 

Did you get a chance to follow @Chris_B's advice?

 

How did you get on?

 

Chris

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