by misskay Investigator
Investigator

Need help Urgent!

My visa has expired and I have to leave the country soon. I have been diligent in paying my phone bill, but I have 6 months left of my contract. I am unable today the fee to leave early, and I can't in good conscience leave without paying something. 

 

I have also noticed that I signed a contract for 12 months (I signed December 2017, and it now states it expires Dec 2019??). I was expecting to pay until August 4th, and pay the leaving fee. Now that I have bought a ticket home, I dont have the funds to pay anything!

 

Any advice? I need help asap here.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Need help Urgent!

The only thing I can suggest is to call customer service on 150 and explain the situation.

 

You may be able to continue paying your contract on a monthly basis (like you have always done, once you get back home to whichever Country that is). But EE customer service will be able to advise you better on this.

 

Please post back with how you get on 🙂

by
EE Community Support Team

Re: Need help Urgent!

Hello there @misskay

 

I am very sorry to hear this.

 

As @Fatboy71 has advised the best thing to do is give us a call on 150.

 

Our customer service team will be able to give you all the options for your account.

 

Let us know if you need anything further and I wish you all the best.

 

Leanne.

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