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I have spent all morning trying to sign up for myEE but I keep getting messages saying "Sorry, we don't recognise this number." or "That phone number can not be used for My EE. Please try again.", which is ridiculous because it is a brand new sim card that was purchased last week. What can I do to sign up?

EE Employee

Re: MyEE

Hi D_Ward


Welcome to the EE Community, thanks for posting.


I can have a look at your account and help sort out the sign-up issue. I've sent you a PM, can you reply to this directly and we'll go from there?


Best regards,



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