My phone won't let me send texts to anyone

[Laura08091]

My phone is no longer letting me send text messages to anyone not even to 150 to check my balance... I have unlimited free texts it just keeps saying unable to send I have full signal 

[Leanne_T]

Afternoon @Laura08091

Thanks for posting on the community.

What phone are you using?

How long has this been happening for?

Speak soon, Leanne 🙂

[Laura08091]

I have an Xperia and since yesterday morning

[Leanne_T]

Thanks @Laura08091

Do you get an error message when you try and send texts?

Can you make calls ok?

Speak soon 🙂

[Laura08091]

It comes up with a red exclamation mark and says could not send n yeah I can makes calls fine

[Leanne_T]

Hello @Laura08091

Have you tried a soft restart on the Xperia?

Press and hold the Power button and the Volume Up button at the same time.

The phone will vibrate 3 times, release the power and volume up buttons.

The phone will need to be turned back on after the reset is complete.

Let me know if this works for you 🙂

[Laura08091]

Tried that still no good

[Leanne_T]

Thanks for trying @Laura08091

Are you able to try the SIM card in another phone at all?

If you can and try and send a text that would be great.

Thanks, Leanne 🙂

[Laura08091]

Yeah Iv tried that it's just my sim

[Leanne_T]

Great thanks @Laura08091

In this case we will need to get you a replacement SIM card as this does seem to be the cause of this.

You can pop into an EE retail store and get one or give us a call we will help you with this.

Thanks, Leanne.