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01-12-2017 09:57 AM
My phone is no longer letting me send text messages to anyone not even to 150 to check my balance... I have unlimited free texts it just keeps saying unable to send I have full signal
01-12-2017 01:42 PM
Afternoon @Laura08091
Thanks for posting on the community.
What phone are you using?
How long has this been happening for?
Speak soon, Leanne 🙂
02-12-2017 08:11 AM
02-12-2017 08:20 AM
Thanks @Laura08091
Do you get an error message when you try and send texts?
Can you make calls ok?
Speak soon 🙂
02-12-2017 08:48 AM
02-12-2017 09:39 AM
Hello @Laura08091
Have you tried a soft restart on the Xperia?
Press and hold the Power button and the Volume Up button at the same time.
The phone will vibrate 3 times, release the power and volume up buttons.
The phone will need to be turned back on after the reset is complete.
Let me know if this works for you 🙂
02-12-2017 09:58 AM
02-12-2017 10:00 AM
Thanks for trying @Laura08091
Are you able to try the SIM card in another phone at all?
If you can and try and send a text that would be great.
Thanks, Leanne 🙂
02-12-2017 10:27 AM
02-12-2017 10:53 AM
Great thanks @Laura08091
In this case we will need to get you a replacement SIM card as this does seem to be the cause of this.
You can pop into an EE retail store and get one or give us a call we will help you with this.
Thanks, Leanne.
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