by Laura08091
Explorer

My phone won't let me send texts to anyone

My phone is no longer letting me send text messages to anyone not even to 150 to check my balance... I have unlimited free texts it just keeps saying unable to send I have full signal 

9 REPLIES 9
Highlighted
by
EE Community Support Team

Re: My phone won't let me send texts to anyone

Afternoon @Laura08091

 

Thanks for posting on the community.

 

What phone are you using?

 

How long has this been happening for?

 

Speak soon, Leanne 🙂

 

 

by Laura08091
Explorer

Re: My phone won't let me send texts to anyone

I have an Xperia and since yesterday morning
by
EE Community Support Team

Re: My phone won't let me send texts to anyone

Thanks @Laura08091

 

Do you get an error message when you try and send texts?

 

Can you make calls ok?

 

Speak soon 🙂

by Laura08091
Explorer

Re: My phone won't let me send texts to anyone

It comes up with a red exclamation mark and says could not send n yeah I can makes calls fine
by
EE Community Support Team

Re: My phone won't let me send texts to anyone

Hello @Laura08091

 

Have you tried a soft restart on the Xperia?

 

Press and hold the Power button and the Volume Up button at the same time.

 

The phone will vibrate 3 times, release the power and volume up buttons.

 

The phone will need to be turned back on after the reset is complete.

 

Let me know if this works for you 🙂

by Laura08091
Explorer

Re: My phone won't let me send texts to anyone

Tried that still no good
by
EE Community Support Team

Re: My phone won't let me send texts to anyone

Thanks for trying @Laura08091

 

Are you able to try the SIM card in another phone at all?

 

If you can and try and send a text that would be great.

 

Thanks, Leanne 🙂

by Laura08091
Explorer

Re: My phone won't let me send texts to anyone

Yeah Iv tried that it's just my sim
by
EE Community Support Team

Re: My phone won't let me send texts to anyone

Great thanks @Laura08091

 

In this case we will need to get you a replacement SIM card as this does seem to be the cause of this.

 

You can pop into an EE retail store and get one or give us a call we will help you with this.

 

Thanks, Leanne.

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