by anstn610
Explorer

My pack has been rened today but data is not full.

I'm using 10£ pack with 100mins and 2gb data.

When I chekced my account this morning to see if my pack has been renewed but there was only 1.2gb left.

 

How this is possible when my cellur data is off and my pack was just renewed?

 

where is my 800mb data?

 

3 REPLIES 3
by
EE Community Support Team

Re: My pack has been rened today but data is not full.

Hello there @anstn610

 

Thanks for posting on the community.

 

What phone are you using?

 

If you click this link http://add-on.ee.co.uk/,  how much data is showing?

 

Thanks, Leanne.

by anstn610
Explorer

Re: My pack has been rened today but data is not full.

Hello Leanne,

 

I’m using Iphone 6.

I checked the link and it still says I only have 1.2gb. 

 

Thanks for prompt answer!

by
EE Community Support Team

Re: My pack has been rened today but data is not full.

No problem @anstn610

 

Thanks for confirming.

 

Do you have the mobile data turned off on your iPhone?

 

Have any of your apps updated?

 

Thanks. Leanne.

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