by shanzinaalam2
Visitor

My eu roaming call or text is not working in spain. Why is that?

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I have EU roaming in my contract but I cannot call or text anyone in the UK while IM IN Spain. I do have unlimited calls and texts and 5gb data although can use my data here in Spain. If I call someone in the uk it says to call the customer service team or that's it's unrecognisable. So where do I get the is customer service from and how will it work if I can't call anyone anyways? Also can people from UK call me while im in Spain or would i or them get charged for receiving or calling. Ive also tried turning my phone off and on:')
Pleases help thankyou 

Shanny
3 REPLIES 3
by scc88 Investigator
Investigator

Re: My eu roaming call or text is not working in spain. Why is that?


I'm in France and having this issue too. Can anyone help please?

Highlighted
by
EE Community Support Team

Re: My eu roaming call or text is not working in spain. Why is that?

Hi @shanzinaalam2

 

Thank you for coming to see us 🙂

 

Did you activate Roaming before you went away?

 

If you didn't then that could be what the problem is.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks included may just get you activated.

 

If you are still having problems and are a pay monthly personal EE customer, please log in to My EE await a live chat with an advisor if you need one.

 

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by
EE Community Support Team

Re: My eu roaming call or text is not working in spain. Why is that?

@scc88 please follow the information in this post also.

 

I have spoken to you here I can see.

 

Cheers

 

Richard

 

🙂

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