by NikkyCandeias Investigator
Investigator

My discount isn't working?

When I started my new EE contract I had bought my number from a previous EE pay as you go card and they said that would entitle me to 20% off my bill every month (65.99) so it would come to about £53 and I'm not getting the discount I was promised? Shall I go instore or is there another way to deal with this? Any help is appreciated! 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: My discount isn't working?

Hi,

@NikkyCandeias

1st please check here https://myaccount.ee.co.uk/view-my-plan/

If you can see any discount on your account. 

If You can't find discount then you need to Get in Touch -with EE customer services you can do this via live chat clicking on the get in touch page pressing on +EE

Screenshot (19).png

or calling 150 from EE or 07953 966 250 from any other provider. 

Many Thanks 

by
EE Community Support Team

Re: My discount isn't working?

Good morning @NikkyCandeias

 

Thanks for coming to community again for help 🙂

 

Did you take out the pay monthly plan in an EE store or a third party retailer?

 

Have you spoke with our customer services team as @tahirmian has suggested to do?

 

Thanks

 

Richard

 

🙂

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