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by matt444 Investigator
Investigator

My data usage has been used up quicker than usual in the last 2 month

Last 2 months my usage has been used up much quicker than usual. I have had the same data for over 2 years, and not used it all before. Last 2 months the data has been used up at least a week. I spoke to my friends, ans this has happened to them all on EE as well. Whats going on with EE?

8 REPLIES 8
by Grand Master
Grand Master

Re: My data usage has been used up quicker than usual in the last 2 month

@matt444   If you look at your device data settings it should tell you what data is being used by what app or what setting.    What device are you using? 

by matt444 Investigator
Investigator

Re: My data usage has been used up quicker than usual in the last 2 month

I'm using an iPhone 6. I have checked all the data usage. What I am saying
is that I am not using my data more than usual, and neither are my friends.
For us all to go over our allowance, all over the same recent 2 month
period, seems very suspicious. Like their is a fault with the EE system?
by
EE Employee

Re: My data usage has been used up quicker than usual in the last 2 month

Hi @matt444 and welcome to the community.

 

Have you installed any new apps which you have started to use, or are you away of any apps having a update for new features etc.

 

Many thanks,

 

Lee

by matt444 Investigator
Investigator

Re: My data usage has been used up quicker than usual in the last 2 month

No new apps. And not aware of updates for other apps.

by
EE Employee

Re: My data usage has been used up quicker than usual in the last 2 month

Hi @matt444

 

Have you got your WIFI assist turned off 🙂

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: My data usage has been used up quicker than usual in the last 2 month

by matt444 Investigator
Investigator

Re: My data usage has been used up quicker than usual in the last 2 month

Yes it's turend off.

by
EE Employee

Re: My data usage has been used up quicker than usual in the last 2 month

Hi @matt444

 

I would double check that the apps you don't need having access to data are turned off etc.

 

It does sound like an app has had a update which may be causing extra data usage.

 

Many thanks,

 

Lee

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