Highlighted
by ChrisH14 Investigator
Investigator

My data in USA has stopped working how can I re start please?

I have purchased data packages but the roaming has stopped. I've shut the phone down and restarted nothing seems to work. Anyone got any ideas?

5 REPLIES 5
by
EE Community Support Team

Re: My data in USA has stopped working how can I re start please?

Hi @ChrisH14,

 

Welcome to the EE Community.

 

Were you able to use your data previously?

 

Have you tried selecting a different network manually?

 

Thanks

 

James

by ChrisH14 Investigator
Investigator

Re: My data in USA has stopped working how can I re start please?

Hi James,

Yes and when the data has run out I've purchased several packages. No I've not tried that.


Sent from my iPhone
by
EE Community Support Team

Re: My data in USA has stopped working how can I re start please?

Hi @ChrisH14,

 

Please try to connect to another network and let us know if this allows you to use data.

 

If you need help with this step, just let me know what type of phone you are using.

 

Thanks

 

James

by ChrisH14 Investigator
Investigator

Re: My data in USA has stopped working how can I re start please?

Hi James,

 

Thank you for your help this now seems to work normally now.  Will I have to change from AT&T each time to allow my data to work?

 

by
EE Community Support Team

Re: My data in USA has stopped working how can I re start please?

Great news @ChrisH14!

 

It may have just been a local network issue.

 

Hopefully it won't happen again. Smiley Happy

 

James

 

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