Highlighted
by RhysB Investigator
Investigator

My data allowance won't show on the EE app or website.

It won't show my data allowance or usage on the app or the website? comes up with "try again later"

9 REPLIES 9
by Ace Contributor
Ace Contributor

Re: My data allowance won't show on the EE app or website.

Hi,

@RhysB

Have you try that with  sending  text AL to 150?

Or http://add-on.ee.co.uk via this link (Please use mobile data for this link) 

Many Thanks 

 

by
EE Community Support Team

Re: My data allowance won't show on the EE app or website.

Good morning @RhysB

 

Thanks for coming to community 🙂

 

I know @tahirmian has given help to you and I was just wondering if it has helped and more importantly is this now resolved for you?

 

Thanks

 

Richard

 

🙂

by RhysB Investigator
Investigator

Re: My data allowance won't show on the EE app or website.

I texted AL to 150 and same response, thanks tho

Sent from my iPhone
by RhysB Investigator
Investigator

Re: My data allowance won't show on the EE app or website.

No thankful for his suggestion but already tried and received same response

Sent from my iPhone
by
EE Community Support Team

Re: My data allowance won't show on the EE app or website.

Have you tried logging in from another browser @RhysB

 

Also have you tried clearing cookies and cache and trying to log in again?

 

Thanks

 

Richard

 

🙂

by RhysB Investigator
Investigator

Re: My data allowance won't show on the EE app or website.

Hi, have logged out many times and logged back in used different wifi used my mobile data. Still won't show me how much data I have left
Thanks

Sent from my iPhone
by
EE Employee

Re: My data allowance won't show on the EE app or website.

Hi @RhysB

 

Have you spoken to our Technical Teams to have this issue investigated?

 

Many thanks,

 

Lee

by RhysB Investigator
Investigator

Re: My data allowance won't show on the EE app or website.

Everything working now app needed updating I think new update can out yesterday
Thanks

Sent from my iPhone
by
EE Community Support Team

Re: My data allowance won't show on the EE app or website.

This is great news @RhysB

 

Thanks for coming back and letting us know 🙂

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