My data allowance won't show on the EE app or website.

[RhysB]

It won't show my data allowance or usage on the app or the website? comes up with "try again later"

[tahirmian]

Hi,

@RhysB

Have you try that with  sending  text AL to 150?

Or http://add-on.ee.co.uk via this link (Please use mobile data for this link) 

Many Thanks 

[Richard_C]

Good morning @RhysB

Thanks for coming to community 🙂

I know @tahirmian has given help to you and I was just wondering if it has helped and more importantly is this now resolved for you?

Thanks

Richard

🙂

[RhysB]

I texted AL to 150 and same response, thanks tho

Sent from my iPhone

[RhysB]

No thankful for his suggestion but already tried and received same response

Sent from my iPhone

[Richard_C]

Have you tried logging in from another browser @RhysB

Also have you tried clearing cookies and cache and trying to log in again?

Thanks

Richard

🙂

[RhysB]

Hi, have logged out many times and logged back in used different wifi used my mobile data. Still won't show me how much data I have left
Thanks

Sent from my iPhone

[Lee_H]

Hi @RhysB

Have you spoken to our Technical Teams to have this issue investigated?

Many thanks,

Lee

[RhysB]

Everything working now app needed updating I think new update can out yesterday
Thanks

Sent from my iPhone

[Leanne_T]

This is great news @RhysB

Thanks for coming back and letting us know 🙂