by cherrybake18
Visitor

My battery keeps draining really fast with the Samsung S7 what can I do?

Hi,

 

I have had my Samsung S7 since 9th August 2016. Over the last four months my battery has been draining so quickly I am having to charge my phone about three-four times a day. I'm not over excessively using it. I mainly use it to text and to go onto Facebook. I have spoken to someone in EE but they werent particularly very helpful. The handset is insured but he seemed to say this wouldnt be something they would be able to fix! I was just wondering if anyone could help to advise me what to do? Would it just be a case of buying a new battery?

2 REPLIES 2
by Grand Master
Grand Master

Re: My battery keeps draining really fast with the Samsung S7 what can I do?

@cherrybake18 Try resetting the device back to stock.  

by
EE Employee

Re: My battery keeps draining really fast with the Samsung S7 what can I do?

Hi and welcome to the community @cherrybake18

 

Please do backup and restore your device and see if taking it to factory settings helps.

 

Many thanks,

 

Lee

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