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by Investigator
Investigator

My account auto-topped up, but didn't auto-renew my MTV Trax Pack.

I have my account set to auto top-up £15 every month. This month, it went through, but it didn't auto-renew my £15 MTV Trax Pack that I've had since September. So now it's saying I don't have a pack at all. 

 

How can I manually select this pack online when it is not an option to choose from? 

 

 

3 REPLIES 3
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by
EE Community Support Team

Re: My account auto-topped up, but didn't auto-renew my MTV Trax Pack.

Hi @hch17,

 

Welcome back to the EE Community. Smiley Happy

 

When did you top up? It can take up to 24 hours for your pack to activate.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: My account auto-topped up, but didn't auto-renew my MTV Trax Pack.

Hi James! 

 

I hopped on the live chat with someone and they helped sort me out. 

 

Thanks!

 

Highlighted
by
EE Community Support Team

Re: My account auto-topped up, but didn't auto-renew my MTV Trax Pack.

Thanks for the update @hch17

 

I'm glad the chat team were able to help. Smiley Happy

 

James

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