23-12-2017 12:04 PM
Hi I am using iPhone 6s and since yesterday my data not working
It shows 4g on top corner but doesn’t connect to internet. WiFi works fine. I still have 4gb data left out of 10gb and I have tried resetting network settings but no luck
any help please!!
23-12-2017 12:11 PM
Welcome to the community,
Have you tried re-booting your phone, taken the sim card out, given it a wipe and put it back in again to see if either of these work?
It could also be a case that you need a replacement sim card if neither work. You can either get a replacement sim card from an EE store or by ordering online, but before that, are you able to try the sim card in another phone? If not, by going into a store, they will be able to check this for you.
23-12-2017 12:42 PM
Is mobile data active?
24-12-2017 12:25 PM
My allowance suppose to reset today
and now all working fine but still don’t know why it wasn’t working yesterday even tho I had 4 GB of data left.
but thanks for all your support
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