by Mamps Investigator
Investigator

Mobile data not working

Hi I am using iPhone 6s and since yesterday my data not working 

It shows 4g on top corner but doesn’t connect to internet. WiFi works fine. I still have 4gb data left out of 10gb and I have tried resetting network settings but no luck

any help please!!

10 REPLIES 10
by Brilliant Contributor
Brilliant Contributor

Re: Mobile data not working

Hello @Mamps,

 

Welcome to the community,

 

Have you tried re-booting your phone, taken the sim card out, given it a wipe and put it back in again to see if either of these work?

 

It could also be a case that you need a replacement sim card if neither work. You can either get a replacement sim card from an EE store or by ordering online, but before that, are you able to try the sim card in another phone? If not, by going into a store, they will be able to check this for you.

by Grand Master
Grand Master

Re: Mobile data not working

Hi, 

 

Is mobile data active?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Mobile data not working

Afternoon @Mamps

 

Thanks for coming here.

 

Has the helpful advice given got this working for you?

 

Speak soon, Leanne 🙂

by Mamps Investigator
Investigator

Re: Mobile data not working

Yes mobile data is active but no internet 

by Mamps Investigator
Investigator

Re: Mobile data not working

I have also tried phone off and took out SIM card but nothing worked.

i just done my upgrade yesterday is that to do with anything??

by
EE Community Support Team

Re: Mobile data not working

Hi @Mamps

 

Did you get a new SIM yesterday?

 

Also, is this in the one area?

 

Thanks, Leanne.

by Mamps Investigator
Investigator

Re: Mobile data not working

Same old sim and same old area

by
EE Employee

Re: Mobile data not working

Hi @Mamps

 

Are you able to call and text?

 

What happens when you pop over to http://add-on.ee.co.uk/status ?

 

Many thanks,

 

Lee

by Mamps Investigator
Investigator

Re: Mobile data not working

My allowance suppose to reset today

and now all working fine but still don’t know why it wasn’t working yesterday even tho I had 4 GB of data left.

 

but thanks for all your support 

 

 

by
EE Employee

Re: Mobile data not working

Brilliant @Mamps

 

I'm glad you are now sorted 🙂

 

Cheers

 

Lee

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