by division72
New Member

Missing top-ups

I topped up £10 to my PAYG account, but that has not been added to my balance. I have my bank account statement which shows the payment, but am unable to print a copy and take it to an EE store. Is there any other way I can prove this payment?

EE Community Support Team

Re: Missing top-ups

Hi @division72


Thanks for posting in community 🙂


I'd 100% recommend a quick call into the customer services team and they will help you.


Let me know how you get on.







Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.