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i put £10 top up on phone with debit card and my £10 has gone my number is xxx i didnt even get to pick a pack want a refund thank
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
You sure it hasn't auto bought the pack your SIM came with? Text AL to 150 to see if it has a pack. If it says it's stacked text NOW to 150 to start it.
Hello there @Wildfranny27
Welcome to the community.
Did you follow the steps @XRaySpeX has provided?
If so, is the pack now activated for you?
Speak soon, Leanne 🙂
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