Lockout of mobile..?

[nichalandy]

Hi everyone, Had a wowfull 2 hours or more since my mobile locked trying to get the PUK code from my "nano" sim card which ontained 12 numbers, went down to 6 tries. Then realised I should pu in 8, went down to 3 left.

Tried to call 150 on my landline only to be told that I could not do so, never did say the  number I should call..??

Had my moble phone for a long time now on an Orange accunt,  then a mobile WiFi device when I went online with my computer and phone, this is on another account as far as I know.

For approximatley 18 months I have Home Broadband & landline presumabley on another account.

So very frustrating to get to the right department of ee with all the different accounts and passwords.

I changed one password but I ended up at the department where I had ammended my old password..!!

Talk about going around in circles, no wonder I was "Dizzy" 

I will have to call the number I have found online to connect with customer Service tomorrow Sunday @ 8 am. to try & unlock my phone, they should be able to tell which Sim I am using on my phone or send a new one but still retain my old number.

Why can`t ee link all my accounts together? then ee wonders why they get low feedback figures. Take care all you folks..

[XRaySpeX]

You'll find your PUK in your MyEE under Manage Device.

[nichalandy]

Hi XraySpeX, you too are a night owl, I was filling out my requirements for Mallwarebytes when this happened I cant remember what I was doing, but I cant get into my device to find my Sim or PUK number, so in the mire a bit without a paddle.

Thanks for the prompt reply...!!

nichalandy.

[XRaySpeX]

MyEE is not your device but your online a/c at EE website.

[nichalandy]

Hi XraySpeX, dont understand your meaning about My EE..? 

I pressed that but did not find any point in it as I possible have three accounts but to find the one I want makes me confused, well you do @ 71.

See you about, thanks

[Richard_C · Accepted solution]

Hi @nichalandy

Did you speak with the customer services team at all?

Did you manage to resolve things?

Thanks

Richard

🙂

[nichalandy]

Yes I did thanks sorry I for got to inform THE community. I should of.
nichalandy

[Richard_C]

Brilliant @nichalandy

Thank you

Richard

🙂