by Stephenherd
Explorer

Live Chat never connects

When i get the pop up message inviting me to use live chat, I click on it, then fill in my name, number and click yes on the drop down box to say i'm an existing customer, I then get another message saying for upgrades call 150, or technical issues click here etc. After i click on an option there chat is then unavaible ? I've been trying this for a while now and each time it's the same? Is this a problem with my browser or is it an EE issue, I'm trying to take out a Sim only deal for my son's phone but if i cant get through on live chat i'm just going to go elsewhere, pretty poor service in my opinion.

3 REPLIES 3
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by
EE Community Support Team

Re: Live Chat never connects

Hi @Stephenherd,

 

Welcome to the EE Community.

 

I'm not aware of any problems with live chat at the moment.

 

It could be a browser issue. Have you tried using a different browser?

 

Thanks

 

James

by Stephenherd
Explorer

Re: Live Chat never connects

Thanks for your reply. I tried yesterday in my house both on Microsoft edge and also on microsoft windows internet explorer. I ended up filling in an online form and emailing EE to tell them about the issue. I had an automatic response to say they had received it but nothing else. I have since tried again on my work computer which uses Microsoft Edge, but again no joy

by
EE Community Support Team

Re: Live Chat never connects

No problem @Stephenherd

 

It could be that all the live chat agents were busy at this time.

 

Please get in touch and a member of the team will be happy to process your order for you.

 

Thanks

 

James

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