22-09-2017 04:24 AM
Hi, I visited UK last year and bought a virgin payg phone. Visited again this September and phone had expired. EE installed a new sim for 10 pounds and gave me a new number. Calls to the number did not connect. Did I need to do something, I was told it was ready to use but no worky. I am back in Canada now. Any ideas what went wrong.
23-09-2017 07:16 PM - last edited on 23-09-2017 10:19 PM by MikeT
I did not try to make a call, I should have.
I did receive a text from EE saying " Based on your resent interaction with----- etc
The cell number on the sim package is Mob; 0xxxxxxxxxxxx. Frends used this but it did not ring. Would I get a refund or credit. I will not get back to the UK until 2018.
24-09-2017 11:01 AM
24-09-2017 07:43 PM
I do not know what activate means.
THe EE employee installed the sim card, completed the transaction on his computer, gave me back my phone showed me my new number on the sim package and told me it was ready to go.
Friends used that number but could not get through.
I am now back in Canada
by Jneux 30-12-2017
by Gnomeface 23-12-2019